RingCentral's App Connect is a single browser extension for Microsoft Edge that integrates RingCentral's unified communications features into a range of CRM cloud services. This brings the power of a complete communication suite, including phone, text messaging, fax, and more, directly into the tools people use every day.

Supported CRMs:
- Insightly
- Pipedrive
- Clio
- Redtail
- Bullhorn
- NetSuite
Don't see your CRM listed? Please suggest it to us!

Benefits:
- A communication suite embedded in your CRM: Integrate all of RingCentral's functionality directly into your browser and CRM, allowing you to make and receive calls, send SMS, and check your voicemail— all while managing your customers, opportunities, and accounts.
- Keep systems in sync: Ensure your communication tool is synchronized with your CRM, including call history and call disposition.
- Always on: The Unified CRM extension allows you to make and receive calls even when you are not actively using your CRM or have closed your CRM tab in your browser.
Features:
- Click-to-call: Make calls from within your CRM using a hover-to-show tooltip that reveals a click-to-call button on any phone number, saving time and enhancing call efficiency.
- Instant screen pop-up: Incoming and outgoing calls trigger screen pops that provide a 360° view of the caller, enabling better interactions.
- Call/SMS/Voicemail log sync: Synchronize RingCentral call history with your CRM's contacts, opportunities, and deals automatically (or manually) so agents can easily log call details.
- Easy access: Connect on both Windows® and Mac®, using Google Chrome.
- Active call control: Manage active calls on other devices.

Installing and connecting the extension to your CRM:
Once the extension is installed in your browser, authorize it to access your Redtail account. To authorize the extension and complete the setup process, follow these steps:

1. Log in to your CRM.
2. Within the CRM, find and click the blue "RingCentral Labs" icon that should appear in the lower right-hand corner of your browser window/tab. This "R" icon should show up on every page of your CRM.
3. In the horizontal menu, click the "more" menu and select "Settings."
4. From the Settings pane, look for the link to connect your CRM.
5. Click the link and follow all on-screen instructions.

About RingCentral Labs:
RingCentral Labs is a program that allows RingCentral engineers, platform product managers, and other employees to share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use but are not official products and should be regarded as community projects. These apps are not officially tested or documented. For help with any RingCentral Labs app, please consult each project's GitHub Issues message boards—RingCentral support is not available for these applications.